The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
<p>This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.</p><p><br></p><...
10 episodes5 in last 90d~1 every 18 days
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Recent episodes
10/14/2026My Framework for AI Powered Churn Analysis | Episode 111
9/17/2026Beyond Scheduled Tasks: Automate Your Operations with Claude Managed Agents | Episode 110 | Episode 110
9/8/2026Your Health Score Is Green But They Are Gone - The Silent Segment of Customers | Episode 109
9/1/2026Digital CX with Real Impact: Kat Kenny on DAP, AI, and Customer Education | Episode 108
8/18/2026Cross-Functional Collaboration & Community Building in Digital CS w/ Karessa Parish | Episode 107
5/12/2026Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 106
4/21/2026Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 105
3/17/2026The Biggest AI Unlock for 2026: Scheduling Tasks in Claude | Episode 104
3/10/2026Unlocking CX Efficiency with Claude, not ChatGPT: Co-Work and Skills Explained | Episode 103
3/3/2026The Digital Divorce: Moving Customers from CSMs to Self-Serve | Episode 102